Effective Date: July 11, 2024
Thank you for shopping with Pure Clean Supplies. We are committed to delivering your orders quickly and efficiently. Below are the details of our shipping policy:
Order Processing
Processing Time:
All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or public holidays.
Order Confirmation:
Once your order is placed, you will receive an order confirmation email with details of your purchase.
Shipping Rates and Delivery Estimates
Domestic Shipping:
- Free freight on orders over $299 plus GST within Auckland.
- Free freight on orders over $350 plus GST for the rest of the North Island.
- Free freight on orders over $1000 plus GST for the South Island.
- A flat shipping rate applies for orders under the free freight threshold.
Note: Additional Charges apply for Dangerous Goods items.
Shipping Methods:
-
Standard Shipping: 2-5 business days
-
Express Shipping: 1-2 business days (additional charges apply)
Please note that delivery times are estimates and may vary depending on the location and unforeseen circumstances.
International Shipping
- Please contact us for international shipping.
Shipment Confirmation and Order Tracking
- Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
Shipping Address
- Please ensure that all shipping information is accurate and complete. We are not responsible for delays or misdeliveries due to incorrect or incomplete addresses.
Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
Damaged or Lost Packages
Damaged Packages:
- If you receive your order and it is damaged, please get in touch with us immediately at sales@purecleansupplies.co.nz or 0800242015 with your order number and photos of the damaged item(s). We will work with you to resolve the issue as quickly as possible.
Lost Packages:
- If your package is lost in transit, please get in touch with us at sales@purecleansupplies.co.nz or 0800242015. We will initiate a trace with the carrier and inform you of the progress. Please note that this process may take several days.
Customs, Duties, and Taxes
- Pure Clean Supplies is not responsible for customs and taxes on your order. All fees imposed during or after shipping are the customer's responsibility (tariffs, taxes, etc.).
Contact Us
If you have any questions about our Shipping Policy, please contact us:
Email: sales@purecleansupplies.co.nz
Phone: 0800242015
Mail: 2a/2 Kingsland Terrace Auckland, New Zealand
