01
Where are your cleaning chemicals manufactured?
Most of our cleaning chemicals are proudly manufactured in New Zealand, ensuring high quality and adherence to local environmental standards.
02
Do you offer eco-friendly or biodegradable cleaning products?
Yes, we offer a wide range of eco-friendly and biodegradable cleaning products that are safe for the environment and effective for all your cleaning needs.
03
Can I buy your products in bulk?
Absolutely! We provide bulk purchasing options for businesses and large-scale users. Please contact our sales team for more information and special pricing.
04
Do you deliver across New Zealand?
Yes, we offer nationwide delivery across New Zealand. Delivery times may vary depending on your location.
05
What is your return policy?
Please click on the link for check the return and refund policy: https://purecleansupplies.co.nz/policies/refund-policy
06
How can I get in touch with customer service?
You can reach our customer service team by calling 0800242015 or emailing us at sales@purecleansupplies.co.nz. We are available Monday to Friday, 9 AM to 3:30PM.
07
Do you offer cleaning supplies for commercial use?
Yes, we provide a comprehensive range of cleaning supplies specifically designed for commercial use, including heavy-duty cleaners, sanitizers, and specialized equipment.
08
Can I set up a regular order or subscription?
Yes, we offer subscription services for regular deliveries of your chosen cleaning supplies. Contact our sales team to set up a subscription that suits your needs.
09
How do I know which product is right for my cleaning needs?
Our website includes detailed descriptions of each product and their recommended uses. If you need further assistance, our customer service team is happy to help you choose the right products for your specific requirements.
10
Do you provide safety data sheets (SDS) for your products?
Yes, safety data sheets are available for all our products. You can download them directly from our website or request them via email.
11
Can I get samples of your products before purchasing?
We do offer samples of selected products. Please contact our customer service team to inquire about sample availability.
12
What payment methods do you accept?
We accept all major credit cards, debit cards, and bank transfers. For business accounts, we also offer invoicing options.
13
Do you offer any discounts or promotions?
Yes, we regularly run promotions and offer discounts to our customers. Please sign up for our newsletter or check our website for current offers.
14
How do I track my order?
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your order on our courier’s website.
Still have questions? contact us.
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